"AI Show" at IT Arena in Lviv: The first live broadcast about voice AI assistants!

The release, according to the conference rules, is recorded in English, but there are Ukrainian subtitles.

In a permanent lineup, but with hot live interactive:

🎙️ Stas Yurasov — CEO of dev.ua

💡 Alexey Minakov — AI evangelist and consultant

⚡ Serhiy Kolesnychenko — AI realist, COO Ucloud

The main topic of the issue is AI voice assistants. Everyone is talking about them, but how can businesses and people actually use them today?

What's in the release:

• The first public presentation of "Claudia" : Serhiy Kolesnichenko showed the Ucloud voice assistant in action. How does the model understand Ukrainian, Surzhyk, and dialects, bypass noise, and cope with interruptions in a conversation?
• Practical demos from Alexey Minakov : An AI assistant interviews for the role of host of "Show by Shi" and calls a listener directly from the hall for real-time feedback!
• Why is this important for businesses? Will AI assistants really replace contact centers due to staff shortages, how does it integrate with CRM/ERP, and what business problems do they solve?
• The State and Voice AI: Voice Assistant in "Action" for Inclusion, Data Security, AI Act and the Future of AI Assistant Marketplaces in Ukraine.
• Security and Risks: Prompt injectors, data leaks, and why voice biometrics in banks are already a thing of the past.

Tune in to see and hear how voice AI is changing the game right now!

⏱️ Release timecodes:

00:00 — Introduction and failed attempts to “hack” AI (Prompt Injection & Jailbreak)

01:32 — Greetings! Live broadcast of "Sho po Shi" from IT Arena in Lviv: Stas Yurasov, Oleksiy Minakov and Serhiy Kolesnychenko

02:44 — Episode topic: Voice AI assistants — theory or real tools?

03:15 — Getting to know Claudia (CloudAI): the history of the name and the architecture of the assistant

04:20 — How voice AI works: Speech-to-Text, knowledge bases, and Text-to-Speech

06:27 — A year of development and 15 specialists: how to teach AI to understand the Ukrainian language, surzhyk, dialects and correctly place accents

08:53 — Technical challenges: updating knowledge bases and withstanding high loads (GPU and telephony)

10:00 — Are big banks and corporations cheating with pre-records instead of generative AI?

13:43 — Barge-in: why it's important for natural communication

14:48 — Live demo 1: First public presentation of Klavdia (CloudAI) just at IT Arena

18:54 — Practical cases for business: from ordering coffee and hot dogs at a gas station to integration with cards

22:10 — Noise in the hall and the behavior of the assistant: how to make AI behave humanly

23:27 — The evolution of voice bots: from custom scripts (2022) to rapid agent creation on 11 Labs (2025–2026)

28:02 — Application in education and staff shortage in Ukraine: why AI assistants are becoming a necessity

31:03 — Smart IVR: how to replace a confusing menu with 350 different customer intents

34:42 — Voice AI from the state: inclusion in "Diya" and work with people with disabilities

35:48 — Architecture of new models: multimodality, GPT Live One, latency and collaborative problem solving

43:46 — AI Act, European regulations and the marketplace of certified AI agents in Ukraine

45:48 — Market development forecasts for the coming years: integration with CRM/ERP and replacement of routine input

57:09 — Live demo 2: AI interviews for the role of host of "Show by Shi" and jokes

1:01:33 — Algorithm for creating your own voice assistant: RAG, prompts, and LLM selection

1:06:12 — Voice Fingerprinting and Why Voice Biometrics in Banks Are No Longer Secure

1:07:17 — Questions from the audience: protection against prompt injections, risk assessment, and model crash tests

1:20:03 — Live demo 3: AI assistant calls a listener in the hall to survey their impressions of IT Arena

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