Vinnytsia IT company GL.ua created and conducted a public test of voice AI: the assistant called two local establishments — Real Roll and the City studio-bar, ordered specific menu items, and agreed on the delivery address and payment method without human intervention.
Vinnytsia IT company GL.ua created and conducted a public test of voice AI: the assistant called two local establishments — Real Roll and the City studio-bar, ordered specific menu items, and agreed on the delivery address and payment method without human intervention.
The main thing that the developers tested was not the fact of the order itself, but the AI’s ability to conduct a natural dialogue, respond to clarifications, and adapt to the course of the conversation. The result was revealing: the City studio-bar admitted that they did not immediately realize that they were talking to a bot.
«We didn’t immediately realize it was a bot, because it communicated like a human: the conversation was correct, and it gave the right answers. Only sometimes you could hear the peculiarities of its speech, but overall it left a good impression,» admit the employees of the City studio-bar.
A recording of a real conversation between an AI assistant and an operator is available here. Both parties have given permission for publication.
GL.ua says that delivery is just a convenient way to show the technology in action. The real application scenario is much broader: making an appointment with a doctor, dentist, or beautician, booking tables and hotel rooms, making an appointment at a service station, checking the availability of goods in stores, receiving information, and making an appointment for a consultation.
The logic is simple: the user formulates the task — the AI calls itself, conducts the conversation, and returns with the result.
The team’s most interesting prediction is about what’s next. If personal AI assistants are mass-implemented by both users and businesses, a significant portion of standard queries will be resolved directly between the two AI systems. All that’s left for a human to do is confirm the result or receive a notification of completion.
«We are currently testing how algorithms cope with unpredictable situations in live conversations. There are plans to create a full-fledged product, but for now the main goal is to prove that this technology already works and is capable of radically changing our everyday lives,» says Anatoliy Zaika, a representative of GL.ua.
GL.ua (Glyanets) is a Vinnytsia IT company with over 25 years of experience in developing web solutions for business. In recent years, it has been actively moving towards AI automation: communications, customer support, work with content, and internal company processes.
