From now on, artificial intelligence is working in the Sense Bank knowledge base for clients, which significantly speeds up the search for information and makes the process more comfortable for users.
From now on, artificial intelligence is working in the Sense Bank knowledge base for clients, which significantly speeds up the search for information and makes the process more comfortable for users.
Sense Bank Knowledge Base is an online platform where all categories of clients can independently find the necessary information about the bank’s products and services. It contains instructions, tips and articles that help you quickly deal with any issue — from opening a card and its terms of service to using the Sense SuperApp mobile application.
If previously the client received links to articles and independently searched for the necessary information, now the answer is formed directly by artificial intelligence — in the form of a ready-made and accurate explanation.
AI analyzes the query, independently finds relevant materials in the knowledge base, processes them, and provides a consolidated answer. Therefore, the user does not need to waste time on additional searches and viewing articles.
A key innovation was the ability to interact with the voice: the user can ask a question by voice and receive an audio answer in the language in which the request was made. The AI assistant supports 50 languages of the world.
In addition, the update increases the efficiency of the team’s work: the system automatically generates reports with a list of articles that need updating, and artificial intelligence generates texts and videos to replenish the knowledge base.
