Top keyCRM updates for 2025

KeyCRM releases for 2025

Messenger and social media integrations: new

To the already available communication channels: Instagram, Facebook, Telegram, and Viber added the WhatsApp Business messenger and WhatsApp number, as well as the integration of TikTok lead forms.

With WhatsApp Business, users will be able to write to customers first directly from CRM and send automatic messages, for example, about the status of an order or delivery. And the built-in WhatsApp number transfers all dialogues from a personal account to the system interface. Automation is available: creating a request, funnel card, customer profile from the chat; templates, autoresponders, distribution between managers.

TikTok integration allows you to collect lead form data from advertising campaigns and process it within keyCRM in sales funnels.

Expanding functionality for ecommerce

Online stores, sellers on marketplaces and on Instagram will find modules useful for working with the Nova Pay payment service and delivery services: Nova Poshta International, Meest Poshta, and Rozetka Delivery.

• Ability to issue invoices for payment with NovaPay directly from orders or funnel cards.
• Fast processing of Meest Poshta shipments: optimized forms, instant TTN, parcel tracking directly in CRM.
• Automation of work with the Nova Poshta International delivery service.
• Convenient delivery of orders from Rozetka Delivery to all branches of the network.

Built-in financial module

KeyCRM now has a new feature for managing business finances. Now users can add all accounts to the system and perform transactions with them (transfers, debits); record income and expenses, and control payments. CRM takes into account exchange rates of different currencies. All details of cash flow are collected in the Payment Journal.

KeyCRM mobile application update

The CRM system mobile application has become even more convenient for sellers. Right from your phone, you can:

1. Create an order with all the necessary fields.
2. Change buyer information in the order card.
3. Add the shipment track number from your smartphone.
4. Set tasks for the team and monitor their completion deadlines.
5. Create expenses in a few clicks.

All this can be done from a smartphone, "on the go", without being tied to a workplace.

AI analysis of calls in the sales funnel

The AI ​​call analysis feature in funnel cards helps you evaluate customer conversations faster and easier, find problem areas in communication, and improve manager performance.

All keyCRM updates for 2025 are united by a common idea - to make daily business work simple and efficient.

Customer communication, tools for selling goods and services, financial management, and analytics are all gathered in a single interface, so users don’t have to waste time switching between services or manually processing data. This increases control over processes and allows them to focus on growth.

Try keyCRM free of charge for up to 30 days.

About keyCRM

keyCRM is a Ukrainian CRM system for automating sales of goods or services; for convenient management of business processes. It has an intuitive interface, is easy to implement and flexible in configuration.