First case in Ukraine: how UKRSIBBANK switched to Camunda 8 with Integrity Vision

From problem to solution: how it all began

UKRSIBBANK faced challenges typical of banking institutions: disparate platforms, partially manual processes, lack of standardization, insufficient data that would allow understanding and improving the process at a deeper level. Process participants had to manually transfer data between different systems, which led to delays and errors. Part of the communication between departments took place via email, which slowed down the process and left no traces for analysis. Clients lacked transparency and understanding of the stage their application was at.

Solution: Process Orchestration with Camunda

UKRSIBBANK chose Camunda as a tool for deep automation and orchestration of processes, and Integrity Vision as an implementation partner.

Changes that were achieved:

• A single window that aggregates all the actions of process participants in a single interface, allowing you to focus on the task and providing the full range of data to the process owner for its further optimization.
• Orchestrated processes — checklists, automatic filling of available data from the database leads to a reduction in errors and returns and, as a result, to speed up.
• Process unification — the process logic is automatic, regardless of the performer.
• Adaptation to changes — adjusting the process depending on the new requirements of the regulator, shareholder, partners, etc.
• Transparency through dashboards — measuring current metrics of credit processes and tracking the achievement of target values, fulfilling SLAs by process participants, visualizing process bottlenecks to find improvements, etc.

Benefits of implementation

1. Time-to-yes for SME applications was reduced from 28 to 2 days.
2. Improving the customer experience — sending a loan offer online + exchanging documents during the implementation process, signing and informing about the stage of the process.
3. Increasing employee motivation — doing less to «transfer» data, clear feedback on the fact of SLA fulfillment, awareness of the value and contribution of their work to the overall process through available analytics.
4. Flexibility is a quick response to changing requirements or ideas.
5. Strategic insights — dashboards help you make informed decisions.

«Our clients need money now, or maybe even yesterday. We must involve the client and show him the whole process, allowing him to immediately provide and receive all documents,» says Anna Ivanova, Tribe Leader, Corporate Lending, UKRSIBBANK.

Next level: migration to Camunda 8

In 2024, UKRSIBBANK, together with Integrity Vision, began the transition to Camunda 8. This is not just an upgrade — it is a strategic step towards scalable cloud orchestration.

How does migration work with Integrity Vision?

Integrity Vision implements a structured, predictable, and secure transition process that includes:

1. Architecture and process audit.
2. A migration roadmap with risk management.
3. Designing a new architecture (Kubernetes or VM).
4. Migration of BPMN, logic, API, UI.
5. Historical data migration and integration with BI.
6. CI/CD and DevOps for BPM.

Formats are flexible: T&M or fixed budget, delegation or collaboration with an internal team, phased or one-time migration.

Why is this important?

Camunda 8 is more than just an update, it’s a shift to a modern cloud-native architecture that simplifies development, accelerates integration, and delivers scalable and flexible systems. With built-in AI capabilities, an extensible ecosystem of connectors and templates, and agent-based orchestration, businesses can innovate, automate manual processes, and reduce time-to-market.

Camunda 8 supports both SaaS and self-managed deployments, including Kubernetes for maximum performance or Java for simplified infrastructure. Horizontal scaling, reliability, availability, and modern development tools ensure future-proofing. It’s a platform that evolves with your business.

Why Integrity Vision?

1. The first in Ukraine to implement a full migration from Camunda 7 to Camunda 8.
2. One of five Recognized Migration Partners in the world.
3. Unique expertise in the financial sector and deep understanding of business processes.

The UKRSIBBANK case is an example of how orchestration technology can transform a traditional banking process. And most importantly, it’s not just about IT, but about real changes for customers and employees.

Camunda 8 is a platform that allows you to not just automate, but manage complex business processes in real time. And with a partner like Integrity Vision, migration becomes a logical, secure, and profitable step.

If you want to learn more about the benefits of implementing Camunda and hear real-life cases from Ukrainian and international experts, join the conference «Automate What Really Matters: How Banks Improve KPIs with Camunda», which will take place in Kyiv on September 4, 2025 in a hybrid format — online and offline.

You can register via the link .