Ringostat Introduces AI Voice Agent That Automates Up to 90% of Routine Business Communications
Ringostat, a Ukrainian AI platform for telephony, call tracking, and call analytics, part of the FRACTAL group, has introduced AI VoiceBot technology.
Ringostat, a Ukrainian AI platform for telephony, call tracking, and call analytics, part of the FRACTAL group, has introduced AI VoiceBot technology.
AI VoiceBot capabilities
As explained by Ringostat, the AI VoiceBot voice agent is designed to automate routine communications that typically take up a lot of time in teams but do not require human intervention. It effectively handles order confirmations, payment reminders, customer base resuscitation, and call qualification, allowing you to automate up to 90% of similar calls without losing quality.
Unlike outdated robocalls that only play recorded text one way, this bot works as a full-fledged interlocutor. It conducts a two-way dialogue in real time, perfectly understands the context of the conversation, relies on the company's knowledge base, clarifies details, addresses the client by name and is able to respond to non-standard questions, and if necessary, easily transfers the call to the right manager. The tool works around the clock, responding to requests during the conversation in just two seconds, which completely eliminates the risk of losing the client during non-working hours.
“One AI VoiceBot channel can handle up to 1,200 calls per day. If necessary, you can configure up to 100 channels simultaneously in a project — and then the system can make up to 120 thousand calls per day without expanding the staff,” Ringostat told dev.ua.
How it works
When integrated with eniq.ai AI analytics, all voice agent conversations are automatically and instantly processed by another AI-based tool within the system, without the need to export data to third-party services. Thanks to this, monitoring of voice agent communications can be completely entrusted to AI without any human intervention. At the same time, this approach allows the voicebot to independently train on real manager calls within a single environment.
Ringostat functions as a holistic platform that combines telephony, VoiceBot, and AI analytics, ensuring automatic transmission of the results of each call directly to the CRM system.
First results
AI VoiceBot is already actively used in the services, education and B2B supply sectors, allowing to automate up to 90% of typical conversations due to the ability to conduct a “live” dialogue and make up to 120,000 calls per day. This makes communication 10 times cheaper, eliminates the need for additional staff, prevents customer loss and frees up teams for more complex tasks.
"The first implementations show where the technology works best. In a company supplying engineering systems (B2B), a voice agent replaced the operator on the incoming line and correctly processed over 98% of calls from over 500 contacts, handing over a ready-made card with the segment and client needs to the manager. Among the cases in the EdTech sphere is a foreign language school that used an agent to qualify the base and screen out non-target contacts, processing over 30,000 calls and handing over 8,900 (29.8%) conversations with confirmed interest to managers. And, for example, for an online community of beauty masters, the bot played the role of a community manager: it invited people to the community and conducted NPS surveys, achieving a 36.6% completion rate on a cold base of over 8,800 contacts," the company shared the results.
Ringostat platform presents cross-platform telephony that allows you to work during power outages
Ringostat platform presents cross-platform telephony that allows you to work during power outages
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