Salesforce wants to turn its corporate messenger Slack into a so-called “workplace operating system” — one where AI agents can attend meetings, summarize conversations, create presentations, and even negotiate with other AI agents on the user’s behalf.
Salesforce wants to turn its corporate messenger Slack into a so-called “workplace operating system” — one where AI agents can attend meetings, summarize conversations, create presentations, and even negotiate with other AI agents on the user’s behalf.
“While messaging and human interaction remain at the core of the system, it now provides access to automation and all the apps you need to do your job, as well as artificial intelligence agents, which we believe will become key players in the workplace,” Rob Seaman, CPO of Slack, told VentureBeat in an interview.
Accenture is already using AI agents in Slack to prepare for meetings, summarize discussions, and draft project proposals—all within the familiar Slack interface that employees already use throughout their workday.
Unlike traditional chatbots or AI assistants that require users to visit separate websites or apps, Slack’s AI agents will be integrated directly into existing workflows. They will appear in channels alongside human colleagues and can be accessed in a natural conversation.
The system is designed to be accessible to non-technical users. “There’s really no code,” Seaman said. “From an end-user perspective, there’s no technical work for you.”
The demonstration showed how AI agents can independently schedule meetings, analyze documents, create visualizations, and even collaborate with other AI agents on complex tasks.
For example, during a presentation on Tuesday, an AI agent helped an Accenture executive returning from vacation quickly review client activity, prepare for upcoming meetings, and draft a proposal—tasks that would normally require hours of human effort.
The company has built comprehensive security measures into the system. “The agents act on your behalf with no more permissions than you have,” Seaman explained. “They don’t have God or administrator permissions… we don’t create any loopholes for the AI to see things it shouldn’t see.”
Looking ahead, Salesforce plans to further enhance collaboration between humans and AI workers. Future versions will allow multiple AI agents to work together on complex tasks, with specialized agents handling different aspects of projects.
