Glovo co-founder Sasha Michaud shared which technological processes and areas of work in the company most require the use of AI, in particular, where artificial intelligence can be more efficient than humans or help save money.
Glovo co-founder Sasha Michaud shared which technological processes and areas of work in the company most require the use of AI, in particular, where artificial intelligence can be more efficient than humans or help save money.
He emphasized that for many years Glovo has been using machine learning and AI to improve their own algorithms.
“This helps determine when the courier is going to complete his order, where he will be in the city at a specific time, what time the food will be ready in this restaurant, and so on. AI helps optimize many of these processes, and, as a result, improve our work. We have been doing this for many years, and we will continue to do so,” Michaud noted in an interview with dev.ua.
Also, according to him, AI is very useful in customer support, because 80% of what people ask are the same scenarios.
“Artificial intelligence responds to this better than a person, makes fewer mistakes and is more efficient. So the first level of customer support is provided by AI, and if necessary, some more complex cases are transferred to a person. All this helps to provide better service, greater efficiency, and, ultimately, saves money,” said Sasha Michaud.
The Glovo co-founder added that they also provide AI tools to their partners: local businesses, retail businesses, restaurants, and so on.
“After all, we are interested in them working better — as a result, we work better too. Such AI tools help them manage their menu, identify and prioritize what sells better, and so on,” the businessman emphasized.
One of the main areas of application of AI in the company is, of course, the work of Glovo’s IT specialists and code generation.
“70% of the code of our programmers at Glovo is generated using AI. And we are talking about about 350 programmers in this office, who have significantly accelerated their work. This does not mean that thanks to AI, these 350 people will become unnecessary for us — no, it’s just that each of them can create much more code. I am only in favor of 100% of the code being created by AI, and people simply managing various AI agents,” Michaud expressed his vision.
In his opinion, this increases the efficiency not only of a particular software developer or data analyst, but also of their teams.
Among other things, Michaud added that AI is used by almost all Glovo employees to optimize their own work, and he is no exception, using AI every day.
“It saves me a lot of time when I delegate some tasks to artificial intelligence,” the businessman admitted.
dev.ua also wrote about how Glovo is experimenting with delivery by robots and drones.
