Ukrzaliznytsia chatbots on Telegram, Viber, and Facebook are currently unavailable. In Facebook Messenger, instead of the standard interface, a message appears stating that the service is not working due to a hostile cyberattack.
Ukrzaliznytsia chatbots on Telegram, Viber, and Facebook are currently unavailable. In Facebook Messenger, instead of the standard interface, a message appears stating that the service is not working due to a hostile cyberattack.
Users are encouraged to contact support via the app, email, or hotline.
The official email address is [email protected], and they also advise calling the contact center number 0800503111. The message specifies that ordering tickets for military personnel, group trips, requests for a special car for people with disabilities, and lost items remain available at the link: https://services.uz.gov.ua .
Despite the chatbot’s lengthy message about the cyberattack, the company clarified that UZ services are operating normally. Problems with access to the application may be related to system overload.
None of the official UZ bots in the three messengers are currently working. In Telegram and Viber, the bots do not respond to requests, and in Facebook a pre-prepared message is issued. At the time of publication of the material, no official statement has been published on the company’s website or social networks.
In March of this year, Ukrzaliznytsia reported a large-scale cyberattack on digital services. At that time, users were unable to use the application and website for several days.
We previously wrote how Ukrzaliznytsia recovered from a recent cyberattack and now promises that electronic tickets that were previously purchased in the service’s application will be restored to passengers' accounts.
