The technical failure occurred due to power problems at the cloud provider hosting the services.
The technical failure occurred due to power problems at the cloud provider hosting the services.
The large-scale outage of online services that occurred on the morning of April 26 was due to technical problems at cloud provider De Novo.
According to the EP, the technical failure occurred due to power problems at the cloud provider De Novo, which hosts the services that experienced the failure. In particular, we are talking about «Diia», «Nova Poshta», and banking services.
This information was confirmed by CMO De Novo Dmytro Bakhmatsky. According to him, the main reason for the failure was a power outage in the data center.
«There is no talk of a cyberattack on the data center, problems arose during the replacement of uninterruptible power supplies,» he said.
ADDED. CEO of the Ukrainian data center De Novo Maksym Ageyev Recorded a video message regarding the situation in the De Novo data center. This morning, an accident occurred in our data center, as a result of which the entire building where our data center and our cloud services are located was completely de-energized. What exactly happened? I want to tell you this to dispel all the speculation that is currently growing on the Internet. In the morning, the technical services of the data center carried out routine work to update and replace uninterruptible power supplies. During this work, one of the power switching systems suddenly worked, blocking access to both the battery and the generators. The entire accident lasted from 8:03 to 8:17 in the morning. That is, 14 minutes. After 14 minutes, we restored power to all systems, but the key problem was that a large amount of our customers' equipment was de-energized. And restoring the operation of these systems takes quite a long time,» he said.
According to Ageev, as of 11:00, the public cloud has been restored for all users. «All equipment of customers who place their computer systems in our data center has been restored. Work is ongoing to eliminate problems in some segments of our network, there are a small number of customers who are still waiting in line. But most customers are already working,» said CEO De Novo.
Ageev added that the current failure is the first in the company’s practice since 2008. «We will figure out what happened. We will conduct an internal investigation, analyze the flights. This is a very important professional challenge for us. We see no signs of a hacker attack,» he said.
As a reminder, on April 26, a large-scale failure of payment services and applications occurred in Ukraine. Disruptions were recorded in the work of «Diya», the «Nova Poshta» application, transactions via Apple/Google Pay, and the work of bank services.
«Diia» explained the reason for the application failure.
