Minister of Digital Transformation Mykhailo Fedorov states that 52% of requests for support from «Diia» are already closed by artificial intelligence (AI).
Minister of Digital Transformation Mykhailo Fedorov states that 52% of requests for support from «Diia» are already closed by artificial intelligence (AI).
«We are currently working in many directions, but we have begun to rethink „Diya“ in the direction that it should be an AI product: it should use artificial intelligence, should become an assistant, understand what services a person needs, what can be obtained in the near future,» Interfax-Ukraine quotes Fedorov from the presentation of the new digital space Veteran Pro in the «Diia» application.
According to him, this transformation is currently underway: in particular, beta testing of receiving consultations for citizens using artificial intelligence is underway, and it will be launched for all users in the near future.
In addition, the Ministry of Digital Affairs is working on creating AI agents that will help users receive the necessary services.
Fedorov said that the use of artificial intelligence in the «Diia» contact center shows results — 52% of questions are closed by artificial intelligence in a dialogue format, and the rest by operators (based on 53.5 thousand requests for June 2025).
