Ukrainian product company Relokia said its services have disappeared from three Gartner Digital Markets platforms — Capterra, GetApp, and Software Advice. The team also noticed that it was no longer possible to select Ukraine as the company country in the account settings.
Ukrainian product company Relokia said its services have disappeared from three Gartner Digital Markets platforms — Capterra, GetApp, and Software Advice. The team also noticed that it was no longer possible to select Ukraine as the company country in the account settings.
The situation became known from the publication of DOU. CEO and co-founder of Relokia Dmytro Lazarchuk reported that in late January the company received a letter from the Gartner Digital Markets Catalog Team explaining the removal of the product due to the fact that the platform «currently does not support listings from your region.» The letter also noted that in the event of expanding regional availability, the company would be informed separately.
According to Lazarchuk, the problem concerns not one site, but the entire Gartner Digital Markets group. It concerns both the removal of products from publication and their absence in the Capterra search. At the same time, on February 23, support, as Relokia notes, already provided a different explanation: this time not about regional restrictions, but about difficulties with accessing the site in certain regions of Ukraine. In its response, the company indicated that its IT team is working to eliminate the problem.
This is a product company from Ternopil that creates tools for automated data migration between SaaS services, including CRM, help desk, e-commerce, and knowledge bases.
Relokia publicly drew attention to the inconsistency of these responses: initially, they referred to the lack of support for listings from the Ukrainian region, and later, to technical access failures. This makes it difficult to understand whether this is a platform policy or a temporary technical error.
Previously, dev.ua wrote about how Capterra restricted access for users from Ukraine, explaining this by the war, but after publicity, access was restored.
