More than half of Ukrainians pay utility bills online
According to a survey by Rakuten Viber, over 50% of Ukrainians pay their utility bills online, and 12% no longer go to a bank branch.
According to a survey by Rakuten Viber, over 50% of Ukrainians pay their utility bills online, and 12% no longer go to a bank branch.
Rakuten Viber surveyed its messenger users about the habits they have changed online over the past year. Over 27,000 users responded (key age group: 34-45, with over 50% of respondents under 45).
It turned out that 51% of Ukrainians pay their utility bills through apps. Another 12% have completely switched to banking on their phones instead of visiting branches. At the same time, every fifth respondent (21%) does everything offline.
Viber users also shared the following habits:
- «I don’t go shopping in shopping malls, I order online» — 6% of respondents.
- «I place parcels in the mail application instead of at the branch» — 4%;
- «Call/video consultation with a doctor instead of waiting in lines at the clinic» — 4%.
- «I order food delivery instead of going to the supermarket» — 2%.
Viber previously reported that 22% of Ukrainian users started following the news less, 11% stopped doing so altogether, while 44% listened to Ukrainian music more often, and 26% watched Ukrainian-language YouTube more.
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