As of March 2026, Silpo's IT division, which serves a number of businesses of the parent Fozzy Group, has over 40 product teams or over 500 IT specialists. Half of them are engaged in customer services, the rest - in the retailer's internal systems.
As of March 2026, Silpo's IT division, which serves a number of businesses of the parent Fozzy Group, has over 40 product teams or over 500 IT specialists. Half of them are engaged in customer services, the rest - in the retailer's internal systems.
In 2025, Silpo formed three new IT teams that handle cashback subscriptions and Plush delivery, as well as an internal game development unit and a CVM analytics team.
One of the reasons for the growth is the increase in the scale of the business and the development of the omnichannel model. “Another factor is the integration of technological teams from other businesses of the holding. We are gradually forming a single technological ecosystem,” Mykhailo Mironov, head of the e-commerce and ecosystem development department at Silpo, told Forbes Ukraine.
In total, the IT department increased by 170 specialists last year. The largest increase was made in the front-end teams responsible for the direct customer experience - the Silpo website and mobile application, the Vlasny Rahunok loyalty program office, and the payment platform.
In addition, they actively hired specialists related to data and artificial intelligence.
The largest project is an AI solution for building routes for courier delivery, load forecasting, and assortment formation algorithms taking into account demand, seasonality, and customer behavior. Another priority area is migrating the data platform to the cloud and launching a separate game development unit.
This year, the retailer plans to supplement existing IT teams and create two new ones: one within the Loko brand, the second for a new business direction.
