UPD. Cyberattack on Ukrzaliznytsia: "Everything will be online soon." The company is introducing compensation offers for passengers
Ukrzaliznytsia continues to restore online services after a cyberattack.
Ukrzaliznytsia continues to restore online services after a cyberattack.
«We expect to reach the finish line with the restoration of resources soon. The ticket offices and all railway employees are working in an intensified mode. Assistants — station „angels“ — are also on duty and ready to help you. Tickets for the nearest dates — March 26 and 27 — are being sold through the ticket offices,» the carrier said in a statement.
The company recommends that passengers come to pick up tickets during off-peak hours if possible.
«The best time to buy tickets is from 09:00 to 11:00 and from 14:30 to 16:30,» the message says.
Ukrzaliznytsia specialists and involved experts continue to work around the clock, the company adds.
UPD 15:00. Chairman of the Board of UZ Oleksandr Pertsovsky said that the company is implementing compensation packages for passengers.
2Even if it is due to an enemy attack, we are causing inconvenience, instead of a few clicks and a couple of minutes — you spend more time these days, you have to go to the ticket offices at the station. We have always fought to simplify and save you every purchase when buying a ticket, and here it is… so, we thought with the team and decided that we should compensate for the inconvenience with amenities. Free tea/coffee, access to paid waiting rooms… more to come! Save your lucky paper ticket purchased these days. Yes, it cost you more time than regular online tickets, which will soon return, but we will do everything possible to ensure that it gives you access to many «goodies» from us and partners! «, he wrote .
Soon, Pertsovsky assures, everything will be online again. «So let’s keep a little of the „analogy“ of these days! I advise you not to lose your paper tickets, I apologize again and thank all our beloved passengers for their patience!», — advised the top manager.
Paid waiting rooms accept passengers with paper tickets purchased during the hacker attack for free.
Passengers with paper tickets purchased during the same period will be treated to free tea on board from Ukrzaliznytsia.
Currently, IT specialists of Ukrzaliznytsia, the Cyber Department of the Security Service of Ukraine, the State Cyber Defense Center, the Government Computer Emergency Response Team (CERT-UA) under the State Service for Special Communications, the Kyivstar IT team, and all involved specialists continue their synchronous round-the-clock work, trying to return all Ukrzaliznytsia systems affected by the hostile cyberattack to work as soon as possible.
As a reminder, on Sunday morning, March 23, Ukrzaliznytsia reported a failure in the company’s IT system. The company did not immediately indicate the reasons for the failure. In the morning, the chairman of the board of UZ admitted that an unprecedented cyberattack was carried out on the servers and IT resources of Ukrzaliznytsia — targeted, complex and multi-level. Online services are still not working.
Cyber experts also gave their first assessments of a large-scale hacker attack on the servers and IT infrastructure of Ukrzaliznytsia.
According to the company, a backup infrastructure has now been deployed in a secure environment, with all components prepared for immediate restart from backup copies of critical systems.
Ukrzaliznytsia also reminded about how the mechanism for organizing cargo transportation and providing services works. It is noted that after the restoration of cargo services, document processing will again be carried out electronically.
UPD. Cyberattack on Ukrzaliznytsia: restoration is needed not only for passenger but also for freight services. Backup infrastructure has been deployed, thorough diagnostics of backups is underway
UPD. Cyberattack on Ukrzaliznytsia: restoration is needed not only for passenger but also for freight services. Backup infrastructure has been deployed, thorough diagnostics of backups is underway
«To hack a straw-man IT house like Ukrzaliznytsia, you don’t need super technologies. All you need is access to the Internet and a few hundred dollars to buy 1-2-day exploits on the black market.» Cyber experts gave their first assessment of the attack on UZ
«To hack a straw-man IT house like Ukrzaliznytsia, you don’t need super technologies. All you need is access to the Internet and a few hundred dollars to buy 1-2-day exploits on the black market.» Cyber experts gave their first assessment of the attack on UZ
Not delay, but professionalism: why you shouldn’t always rush to restore backups. Example of Ukrzaliznytsia
Not delay, but professionalism: why you shouldn’t always rush to restore backups. Example of Ukrzaliznytsia
Read the country’s main IT news in our Telegram
Read the country’s main IT news in our Telegram
