In the podcast «Closed the Round», Kyivstar President Oleksandr Komarov told how artificial intelligence has already changed the company’s internal processes — with specific figures, not general declarations about «digital transformation».
In the podcast «Closed the Round», Kyivstar President Oleksandr Komarov told how artificial intelligence has already changed the company’s internal processes — with specific figures, not general declarations about «digital transformation».
The most telling example is working with invoices. «We distinguish 80% of all invoices with AI and have removed this monkey job,» said Komarov, referring to the routine manual reconciliation of documents that was previously performed by people.
In the call center, AI has also taken over part of the quality control: «25% of all incoming calls to the call center are analyzed by AI and given quality and ratings to operators.»
Another direction is personalized offers for customers (Customer Value Management). According to Komarov, automatic offers to customers are now completely formed by artificial intelligence, and the entire process of communicating with the client at this stage is completely automated — whereas previously the development of such offers was carried out exclusively by humans. Part of the code in the company’s digital products, Komarov adds, is also written and checked by AI, as well as part of the user acceptance testing.
Kyivstar Group deliberately did not implement a single centralized AI strategy for all divisions. «We made attempts to centralize something. We decided that we will not do it for now. To all Copilots, do what you want,» Komarov explains.
When asked directly whether he personally uses Claude in his work, Komarov replied in the affirmative: «I do.» He jokingly described how accustomed he is to relying on AI in his daily management routine: «For me, the whole organization is like AI. So what’s going on in my role? What do we have here? Hop, the answer,» he described mentally formulating a request to the team and instantly receiving the result, comparing the feeling to a mild addiction.
