Passengers of Ukrzaliznytsia are still complaining about the incorrect operation of ticket purchase services: tickets disappear, are not displayed, and a failure occurs directly during the purchase at one of the steps.
The company explained how to return a missing ticket and how to find tickets purchased before the cyberattack.
Passengers of Ukrzaliznytsia are still complaining about the incorrect operation of ticket purchase services: tickets disappear, are not displayed, and a failure occurs directly during the purchase at one of the steps.
The company explained how to return a missing ticket and how to find tickets purchased before the cyberattack.
If you reserved funds for automatic purchase and the ticket never arrived due to a cyberattack
The refund time depends on your bank and can take up to 30 banking days.
If there was a failure during payment — the money was withdrawn, but the ticket did not arrive:⠀
For all other questions, passengers are asked to contact the backup email: [email protected] .
As a reminder, on Sunday morning, March 23, Ukrzaliznytsia reported a failure in the company’s IT system. The company did not immediately indicate the reasons for the failure. In the morning, the chairman of the board of UZ admitted that an unprecedented cyberattack was carried out on the servers and IT resources of Ukrzaliznytsia — targeted, complex and multi-level. Online services are still not working.
Cyber experts also gave their first assessments of a large-scale hacker attack on the servers and IT infrastructure of Ukrzaliznytsia.
According to the company, a backup infrastructure has now been deployed in a secure environment, with all components prepared for immediate restart from backup copies of critical systems.
Ukrzaliznytsia also reminded about how the mechanism for organizing cargo transportation and providing services works. It is noted that after the restoration of cargo services, document processing will again be carried out electronically.
Chairman of the Board of UZ Oleksandr Pertsovsky said that the company is implementing compensation packages for passengers.
The company was able to partially restore services on the morning of March 27. However, passengers are still complaining about their incorrect operation.
